Virtual Consultants Australia · AI Voice Agent
AI Voice Agent for Business: Automated Calls, Lead Qualification & Support
Never miss a call. Never lose a lead.
Picture it: it is 9:47pm, a customer calls, and a warm, natural voice picks up on the first ring, understands the request, books the appointment and updates your CRM before you have closed your laptop. No missed calls. No lost leads. No extra headcount.
ElevenLabs voicesHear a live demo trained on your business
Tell us about your call flow and we will show you how a voice agent would handle it.
What it is
A conversational voice AI for inbound, outbound and support
It handles inbound calls, makes outbound qualification calls and supports customers, with warm hand-off to humans and every call logged to your CRM.
Inbound AI receptionist
Greeting, FAQs, triage, booking and message-taking.
Outbound qualification
Follow up web leads in under a minute, confirm appointments and reactivate cold leads.
Support operations
Order status, policy answers, ticket creation and escalation.
Natural, low-latency voice
Australian accents and multilingual options.
CRM and calendar sync
Transcripts, summaries, sentiment and QA scoring.
Compliance by design
Call-recording disclosure, consent capture, Do Not Call Register checks for outbound and opt-out handling.
Live workflow
What happens in the 3 seconds after your phone rings
Every call runs through an automated pipeline. Each step below lights up as it executes, exactly like the n8n workflows in our portfolio.
Running 24/7 · transcript, summary and sentiment saved on every call
It listens, thinks and acts, like a trained team member
This is an illustrative call. Your agent is trained on your services, pricing rules, opening hours and tone of voice.
- Answers every call in under a second, day or night
- Books straight into your live calendar
- Warm-transfers to a human with full context
- Saves transcript, summary and sentiment to your CRM
24/7 answeringWarm transferCRM syncedModern voice stack
Built on the voice AI platforms leading in 2026
We pick and combine the best engines for your use case, so the agent sounds human, responds fast and stays reliable under load.
- Studio-grade voices and multilingual speech with ElevenLabs
- Production voice agents, telephony and call flows with Retell AI
- Automation glue with n8n, so every call triggers the right follow-up
Who it’s for
Businesses missing after-hours calls or following up leads too slowly
Ideal buyer
Practices, trades, property, finance and service businesses missing after-hours calls; sales teams with slow lead follow-up.
Questions we start with
- What percentage of calls go unanswered?
- What does a missed lead cost you?
- Which questions do you answer 50 times a week?
Results we measure
- Answer rate and containment rate
- Speed-to-lead
- Bookings per 100 calls
- Cost per handled call
- CSAT
Pricing
Choose the plan that fits your call volume
Each plan has a one-time setup fee and a monthly subscription including call minutes, monitoring, updates and support. Pay annually and get 2 months free.
| Essentials | ProfessionalMost popular | Elite | |
|---|---|---|---|
| Setup (one-time) | $990 | $2,490 | $4,900 |
| Monthly subscription | $149 | $349 | $699 |
| Ideal for | Sole traders and home-based professionals | Clinics, trades, consultants | Busy practices and lead-driven professionals |
| Included minutes | 300 | 1,000 | 2,500 |
| Inbound AI receptionist | ✔ | ✔ | ✔ |
| Calendar booking | — | ✔ | ✔ |
| CRM / sheet logging | Email summary | CRM sync | CRM sync plus custom fields |
| Outbound calling | — | Appointment reminders | Lead qualification campaigns |
| Languages | 1 | 2 | 3 |
| Call transcripts and analytics | Transcript | Transcript and summary | Plus sentiment and weekly insights |
| Support and SLA | Email, 2 business days | Email and chat, 1 business day | Priority, 4 business hours |
| Business Standard | Business PremiumMost popular | Enterprise | |
|---|---|---|---|
| Setup (one-time) | $9,900 | $24,900 | From $55,000 |
| Monthly subscription | $1,490 | $3,900 | From $8,500 plus usage |
| Ideal for | SMEs with a front-desk or small sales team | Multi-location and high-volume contact teams | Contact-centre transformation |
| Included minutes | 5,000 | 15,000 | Volume-tiered |
| Concurrent calls | 5 | 25 | 100+ |
| Agents / use cases | 2 (e.g. reception, qualification) | Up to 6, including support | Multi-agent, multi-department |
| Integrations | CRM, calendar, helpdesk | Plus telephony/PBX, ERP, payments | Plus CCaaS (Genesys, NICE, Five9, Teams) |
| Warm transfer | ✔ | ✔ with context hand-off | ✔ with skills-based routing |
| Quality and compliance | Call recording and QA scoring | Plus PII redaction, consent workflows | Plus audit trails, data residency, ISO/IEC 42001-aligned controls |
| Support and SLA | 99.9% uptime, 4-hr response | 99.9% uptime, 2-hr response | 99.95% uptime, 1-hr critical response, named TAM |
All prices in AUD and exclude GST. Enterprise is “from” pricing; a scoped quote follows discovery. Telephony and SMS licences are billed at cost plus handling. Minimum term 12 months for monthly subscriptions.
FAQs
Common questions
Can the voice agent transfer a call to a person?
Yes. Business plans include warm transfer, with context hand-off on Business Premium and skills-based routing on Enterprise.
Does it connect to my CRM and calendar?
Yes. Calls are logged to your CRM with transcripts and summaries, and bookings sync with your calendar on Professional plans and above.
How does it handle compliance for outbound calls?
Compliance is built in: call-recording disclosure, consent capture, Do Not Call Register checks for outbound calls and opt-out handling.
Can I hear it before I commit?
Yes. Book a call and we will arrange a live demo trained on your business.